Last updated: 29 June 2026

Privacy Policy

At Viktoria Laszlo Virtual Assistant & Business Support, I understand that your privacy matters. Whether you're getting in touch to enquire about my services, subscribing to my newsletter or working with me as a client, I am committed to handling your personal information responsibly, securely and transparently.

This Privacy Policy explains what information I collect, why I collect it, how I use it and the rights you have over your personal information.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR) and other applicable UK data protection legislation.

Who I Am

Business Name: Viktoria Laszlo Virtual Assistant

Owner: Viktoria Laszlo

Business Address: Cheltenham, Gloucestershire, United Kingdom

Email: hello@viktorialaszlo.co.uk

Website: www.viktorialaszlo.co.uk

I am registered with the Information Commissioner's Office (ICO) as a Data Controller.

What Information I Collect

Depending on how you interact with my business, I may collect the following information:

Contact Information

• Name

• Email address

• Telephone number

• Business name

• Job title

Enquiry Information

When you contact me through my website, email or social media, I may collect information relating to your enquiry, business requirements or project.

Client Information

If you become a client, I may process information necessary to provide my services, including:

• Business information

• Project documentation

• CRM records

• Customer information

• Calendar information

• Email correspondence

• Administrative documents

• Shared files

• Process documentation

I only process the information necessary to deliver the services we have agreed.

Marketing Information

If you subscribe to my newsletter, I will collect:

• Your name

• Your email address

You can unsubscribe at any time.

How I Collect Your Information

I collect personal information when you:

• Complete a contact form on my website

• Contact me by email or telephone

• Book a discovery call

• Subscribe to my newsletter

• Connect with me through LinkedIn or other social media platforms

• Become a client

• Provide documents or information during a project

I may also receive publicly available business information from websites such as LinkedIn or your company website where this is relevant to our business relationship.

How I Use Your Information

I use your information to:

• Respond to enquiries

• Arrange discovery calls

• Prepare proposals and quotations

• Deliver Virtual Assistant and Business Support services

• Manage projects

• Communicate with clients

• Issue invoices

• Keep accurate business records

• Improve my services

• Send newsletters and marketing communications where you have given consent

• Meet legal, regulatory and accounting obligations

I will never sell your personal information to third parties.

My Legal Basis for Processing

Under UK GDPR, I process personal information using one or more of the following lawful bases:

• Contract – where processing is necessary to provide my services.

• Consent – for newsletter subscriptions and certain marketing communications.

• Legitimate Interests – to respond to enquiries, improve my business and maintain client relationships.

• Legal Obligation – where I am required to keep financial or legal records.

Newsletter & Marketing

If you choose to subscribe to my newsletter, I may occasionally send updates including:

• Business tips

• Productivity advice

• Service updates

• Special offers

• News from Viktoria Laszlo Virtual Assistant

You can unsubscribe at any time by clicking the unsubscribe link included in every marketing email or by contacting me directly.

I will only send marketing communications where I have your consent or where permitted by law.

Working With Clients

As a Virtual Assistant, I may occasionally be given access to confidential business information in order to deliver agreed services.

This may include access to:

• Email inboxes

• Calendars

• Customer Relationship Management (CRM) systems

• Shared folders

• Internal documents

• Customer records

• Administrative systems

Any information I access while providing services remains confidential.

I only process client information in accordance with my client's instructions and solely for the purpose of providing the agreed services.

I never use client information for my own purposes.

Who I Share Information With

I only share information where necessary to operate my business or where required by law.

Trusted providers I may use include:

• Squarespace (website hosting and contact forms)

• Google Workspace (email and document management)

• Microsoft 365

• Toggl (time tracking)

• Email marketing software (for newsletter management)

• Professional advisers, including accountants where legally required

These providers have their own privacy and security measures in place.

International Transfers

Some software providers I use may store or process information outside the United Kingdom.

Where this happens, appropriate safeguards are in place to ensure your information receives an equivalent level of protection, including recognised contractual safeguards where required.

Cookies

My website uses cookies to ensure it functions correctly and to improve your browsing experience.

Some cookies are essential for the operation of the website.

Where non-essential cookies are used, such as website analytics or marketing cookies, you will be asked for your consent before they are placed on your device.

You can change your cookie preferences at any time.

For more information, please see my Cookie Policy.

Website Analytics

I may use website analytics tools, such as Google Analytics, to better understand how visitors use my website.

If analytics are enabled, they will only collect information where the appropriate cookie consent has been obtained.

Analytics data helps me improve the website and the services I provide.

Artificial Intelligence (AI)

From time to time, I may use Artificial Intelligence (AI) tools to improve efficiency when carrying out administrative or content-related tasks.

Confidential or personally identifiable client information will not be entered into AI tools without permission where doing so could compromise confidentiality or data protection obligations.

Any use of AI is always subject to appropriate human review and professional judgement.

Data Retention

I only keep personal information for as long as necessary.

Where information is no longer required, it will be securely deleted or anonymised.

Keeping Your Information Secure

I take appropriate technical and organisational measures to protect your personal information.

These measures include:

• Password-protected devices

• Secure cloud storage

• Restricted access to information

• Up-to-date software

• Confidentiality procedures

Although no online system can ever be completely secure, I work hard to protect your information.

Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your information in certain circumstances.

• Restrict how your information is processed.

• Object to certain processing.

• Withdraw consent where processing is based on consent.

• Request a copy of your information in a portable format where applicable.

If you would like to exercise any of these rights, please contact me using the details below.

Data Protection Complaints

If you have any concerns about how I collect, use or protect your personal information, I encourage you to contact me first so I can investigate and resolve the matter.

You can submit a data protection complaint by emailing hello@viktorialaszlo.co.uk with the subject line "Data Protection Complaint."

In accordance with current UK data protection requirements, I will:

• acknowledge your complaint within 30 days;

• investigate the matter fairly and thoroughly;

• work to resolve your complaint without undue delay;

• keep you informed throughout the process where appropriate.

If you remain dissatisfied after I have responded, you have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to legislation, my services or the way I process personal information.

The latest version will always be published on this website, and the "Last Updated" date will be amended accordingly.

Contact

If you have any questions about this Privacy Policy or how I handle your personal information, please contact:

Viktoria Laszlo Virtual Assistant

Cheltenham, Gloucestershire

Email: hello@viktorialaszlo.co.uk